Customer Support Channels 📞
Online Casino London offers two primary contact methods: live chat and an on-site contact form. Live chat operates Monday to Friday and connects players directly with support agents for real-time assistance. The contact form is accessible around the clock through the Help section of the website, allowing players to submit detailed enquiries outside business hours.
No telephone support line is provided. Email correspondence and app-based channels are not available, so players should use either live chat for immediate questions or the web form for non-urgent matters. The platform does not maintain a postal address for player correspondence.
Response Times
Live chat enquiries receive immediate attention during staffed hours Monday through Friday. Contact form submissions are typically answered within one to three business days, depending on complexity. Responses arrive via the email address registered to the player account.
Payment and withdrawal queries often require additional verification steps, which may extend resolution time. Account verification requests are processed separately and follow the standard one to three day timeframe outlined in the withdrawal policy.
Licensing and Regulatory Information
Online Casino London operates under licence number 39175 issued by the UK Gambling Commission and holds an additional licence from Alderney. Both regulatory bodies require the casino to maintain fair dispute-resolution procedures. Players who cannot resolve concerns through direct contact may escalate complaints to the UK Gambling Commission.
For gambling-related harm or addiction concerns, BeGambleAware.org offers confidential guidance. The National Gambling Helpline can be reached at 0808 8020 133, and GamCare provides additional support resources. These services operate independently of the casino and are available to all UK players aged 18 and over. All communications and transactions are secured with SSL/TLS 256-bit encryption to protect personal and financial data throughout the contact process.
